Frequently Asked Questions
Everything you need to know before your next adventure.
How do I determine the right size for technical outerwear?
We provide detailed size charts on every product page. Since outdoor gear often requires layering, we recommend measuring over your base layers or sizing up if you prefer a relaxed fit.
What is your return policy for worn gear?
We offer a 30-day return window for items in original, unworn condition with tags attached. For performance issues after use, please contact our warranty team regarding our lifetime quality guarantee.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those last-minute mountain trips.
Are your materials sustainably sourced?
Yes, we prioritize environmental responsibility. Over 80% of our current collection is made from recycled polyester, organic cotton, or Bluesign® approved fabrics.
How should I wash my waterproof jackets?
To maintain the DWR (Durable Water Repellent) coating, machine wash on a cold, gentle cycle with technical detergent. Tumble dry on low heat to reactivate the water-repellency.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and duties are calculated at checkout based on your location.